Refund policy

Dharohar — Return Policy

Topic	Policy
Return Window	Request a return within 5 calendar days of delivery. This deadline applies to submitting your request; the product does not need to reach us within this period.
Change of Mind or Size Issues	Products must be unused, unwashed, and returned with their original tags and packaging. Return shipping costs are payable by the customer.
Damaged, Defective, or Incorrect Items	Contact us promptly with your order details and available photographs. Dharohar will cover return shipping costs for verified damaged, defective, or incorrectly supplied items.
How to Request a Return	Email dhrohar.resolve@gmail.com or message us on WhatsApp at 9311696605 also reach us through instagram page @dhrohar_. Include your order number, name, product details, and reason for return.
Supporting Photographs	For damaged, defective, or incorrect items, share available photographs of the product and packaging. An unboxing video is helpful but is not mandatory.
Return Approval and Shipping	Please wait for our return instructions before shipping your product. We will explain the pickup or self-shipping process and any applicable return shipping charges in advance. No undisclosed shipping deductions will apply.
Dispatch After Approval	Hand the product over to the courier within 5 calendar days of return approval. Delays caused by Dharohar or its courier partner will not affect your return eligibility.
Sets and Partial Returns	Products sold as a set must be returned as a complete set. For orders containing separately sold products, you may request a return for the relevant item only.
Colour Differences	Minor colour variations may occur due to screen settings and lighting. Returns based on these variations will be treated as change-of-mind returns. If we supply the wrong colour or design, Dharohar will cover return shipping costs.
Defects Discovered After Washing	Please contact us if a defect becomes apparent after washing. We will assess the issue and whether the care instructions were followed. A genuine defect claim will not be automatically rejected solely because the product has been washed.
Inspection and Updates	Returned products will be inspected upon receipt. We will notify you by email or WhatsApp whether your return is approved and explain any rejection. Eligible refunds will be processed under our Refund Policy.
Consumer Rights	This policy, including the five-day change-of-mind return window, does not limit your rights under applicable consumer protection laws.