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Returns & exchanges
If something is not right, contact us with your order number and we will help you with the next step.
Dharohar — Return Policy
| Topic | Policy |
|---|---|
| Return Window | Request a return within 5 calendar days of delivery. This deadline applies to submitting your request; the product does not need to reach us within this period. |
| Change of Mind or Size Issues | Products must be unused, unwashed, and returned with their original tags and packaging. Return shipping costs are payable by the customer. |
| Damaged, Defective, or Incorrect Items | Contact us promptly with your order details and available photographs. Dharohar will cover return shipping costs for verified damaged, defective, or incorrectly supplied items. |
| How to Request a Return | Email us on Dhrohar.resolve@gmail.com or message us on WhatsApp at 9311696605 Also can reach us on INSTAGRAM - dhrohar_ . Include your order number, name, product details, and reason for return. |
| Supporting Photographs | For damaged, defective, or incorrect items, share available photographs of the product and packaging. An unboxing video is helpful but is not mandatory. |
| Return Approval and Shipping | Please wait for our return instructions before shipping your product. We will explain the pickup or self-shipping process and any applicable return shipping charges in advance. No undisclosed shipping deductions will apply. |
| Dispatch After Approval | Hand the product over to the courier within 5 calendar days of return approval. Delays caused by Dharohar or its courier partner will not affect your return eligibility. |
| Sets and Partial Returns | Products sold as a set must be returned as a complete set. For orders containing separately sold products, you may request a return for the relevant item only. |
| Colour Differences | Minor colour variations may occur due to screen settings and lighting. Returns based on these variations will be treated as change-of-mind returns. If we supply the wrong colour or design, Dharohar will cover return shipping costs. |
| Defects Discovered After Washing | Please contact us if a defect becomes apparent after washing. We will assess the issue and whether the care instructions were followed. A genuine defect claim will not be automatically rejected solely because the product has been washed. |
| Inspection and Updates | Returned products will be inspected upon receipt. We will notify you by email or WhatsApp whether your return is approved and explain any rejection. Eligible refunds will be processed under our Refund Policy. |
| Consumer Rights | This policy, including the five-day change-of-mind return window, does not limit your rights under applicable consumer protection laws. |
In short
Request eligible change-of-mind returns within 5 days of delivery. Unused, unwashed and complete items only; bedding and filled items must be unopened. Faulty or incorrect items are handled separately.
Changed your mind?
You can request a return or exchange within 5 calendar days of delivery for unused, unwashed items in their original packaging, with tags and the complete set included. For bedding, pillows and filled cushions, change-of-mind returns must also be unopened. This condition does not limit your rights if an item is faulty, incorrect, damaged or otherwise not as described.
Damaged, faulty or incorrect items
Please contact us as soon as you notice a problem. Include your order number, a description of the issue and clear photographs if available. Keep the item and packaging while we arrange the appropriate return, replacement or refund. A photograph or unboxing video is helpful, but the absence of an unboxing video does not by itself remove your rights.
The 5-day change-of-mind window and unopened condition do not restrict remedies available under applicable consumer law.
How to start
Contact us through our contact page. Tell us which item you want to return and whether you would prefer a refund or exchange. We will provide the return instructions and confirm any collection arrangements. Please follow those instructions so the return can be identified correctly.
Return delivery costs
For a damaged, faulty or incorrect item, Dhrohar covers the return delivery cost. For a change-of-mind return, the customer pays the return delivery cost. We confirm any collection charge before arranging it. No restocking fee is charged.
Exchanges
Exchanges depend on the replacement item being available. We confirm any price difference and delivery charge before processing the exchange. If the chosen replacement is unavailable, you can choose another available item or receive a refund for an eligible return.
Refunds
After we receive and inspect the return, we notify you of the outcome. Approved refunds are initiated to the original payment method within 5 business days. Your bank or payment provider may take additional time to show the credit. We provide the refund reference when available.
For a change-of-mind return, the original delivery charge is not refunded. For an item supplied damaged, faulty, incorrect or not as described, the refund includes the applicable original delivery charge.
Cancellations
Contact us with your order number if you want to cancel. Orders can be cancelled before dispatch without a cancellation fee. If the order has already been dispatched, we will explain the available return options.
Your consumer rights
This policy is in addition to the rights available to you under applicable consumer law. It does not exclude or reduce remedies for defective, deficient, incorrect or misdescribed goods, or for other circumstances covered by that law.